Last Updated: 2025 OCT 1st
INTRODUCTION
LIVEXION TECH PROVIDER (“Livexion”, “we”, “us”, or “our”) is committed to protecting the privacy of all parties involved in our technology consultancy services. This Privacy Policy explains how we collect, use, and protect information when providing Meta Platform integration services to retail businesses.
WHO WE ARE
Livexion is a technology consultancy specializing in Meta Platform (Facebook and Instagram) API integrations for retail businesses. We act as a technical service provider implementing solutions on behalf of our clients.
Company Name: Livexion Technology Consultancy
Business Registration: No.202503266780 (003780043-P)
Registered Address: 6 JALAN INDAH 1/6 TAMAN KLUANG INDAH 86000 KLUANG JOHOR MALAYSIA
Email: service@livexion.com
WHAT WE DO:
We provide technical consultancy services that enable retail businesses to leverage
Meta Platform data for their live commerce operations. We implement secure, compliant
integrations that connect Facebook and Instagram with our clients’ business systems.
OUR ROLE IN DATA PROCESSING
SERVICE PROVIDER (DATA PROCESSOR):We act as a service provider and Data Processor on behalf of our clients.
CLIENT IS DATA CONTROLLER:
Our clients (retail businesses) are the Data Controllers for their customer data.
META PLATFORM INTEGRATION:
We access Meta Platform Data through official APIs to provide technical services
to our clients.
INFORMATION WE PROCESS
1. CLIENT BUSINESS INFORMATION
• Business name and contact details
• Facebook and Instagram Page credentials
• Meta Platform API access tokens
• E-commerce system integration details
• Business configuration and preferences
2. META PLATFORM DATA (Processed on behalf of clients)
• Facebook/Instagram usernames of users who interact with client Pages
• Public profile pictures
• Comments and messages on clients’ Pages and live streams
• Public user IDs and engagement data
• Page insights and analytics metrics
3. TECHNICAL DATA
• System logs and error reports
• API usage statistics
• Performance metrics
• Security logs
HOW WE USE INFORMATION
We process data exclusively to provide technical consultancy services:
META PLATFORM INTEGRATION:
• Establish and maintain API connections to Facebook and Instagram
• Manage access tokens and permissions
• Monitor API usage and performance
• Ensure compliance with Meta Platform policies
LIVE COMMERCE OPERATIONS:
• Display customer comments in real-time dashboards
• Show customer names and profile pictures for quick identification
• Process orders extracted from live stream comments
• Sync order data with clients’ e-commerce systems
ANALYTICS AND REPORTING:
• Generate sales reports from live stream data
• Provide engagement analytics
• Track performance metrics
TECHNICAL SUPPORT:
• Monitor system health and performance
• Troubleshoot technical issues
• Optimize integrations
• Ensure security and prevent fraud
LEGAL BASIS FOR PROCESSING
We process data under these legal bases:
1. CONTRACT PERFORMANCE
Processing necessary to perform our technical services for clients.
2. LEGITIMATE INTERESTS
Our clients have legitimate business interests in processing customer data
for order fulfillment and customer service.
3. CONSENT
Where required, our clients obtain consent from their customers.
4. LEGAL OBLIGATIONS
Compliance with Meta Platform Terms, data protection laws, and regulations.
DATA SHARING
WE DO:
✓ Process data on behalf of our clients as their service provider
✓ Provide technical services that involve accessing Meta Platform Data
✓ Integrate with our clients’ e-commerce systems as instructed
WE DO NOT:
✗ Sell or share data with third parties for marketing
✗ Use Platform Data for our own purposes
✗ Share data between different clients
✗ Use data beyond our authorized service scope
LIMITED SHARING:
Data may be shared only in these specific circumstances:
• With our clients (who own the data)
• With infrastructure providers (cloud hosting) under strict data protection agreements
• When required by law or valid legal process
• To protect rights, safety, or security
DATA SECURITY
We maintain enterprise-grade security measures:
TECHNICAL SECURITY:
• Encryption in transit (HTTPS/TLS 1.3)
• Encryption at rest for all stored data
• Secure API credential storage and management
• Multi-factor authentication for system access
• Regular security audits and vulnerability testing
• Automated security monitoring and alerts
ORGANIZATIONAL SECURITY:
• Access controls based on principle of least privilege
• Staff training on data protection and Meta Platform policies
• Confidentiality agreements for all personnel
• Documented security procedures and incident response plans
• Regular policy reviews and compliance audits
MONITORING & LOGGING:
• 24/7 system monitoring and alerting
• Comprehensive audit logging of all data access
• API usage monitoring and anomaly detection
• Security incident tracking and response
DATA RETENTION
CLIENT BUSINESS DATA:
• Retained for the duration of our service relationship
• Retained for legal/accounting purposes after termination (typically 7 years)
META PLATFORM DATA (End User Data):
• Retained only as long as necessary for service delivery
• Retained according to our clients’ policies and instructions
• Deleted upon request from end users or clients
• Automatically purged based on retention policies
SYSTEM LOGS:
• Retained for 90 days for troubleshooting and security
• Security audit logs retained longer for compliance (1-2 years)
DATA DELETION:
• Permanently removed from all systems including backups
• Deletion documented and confirmed
YOUR RIGHTS – For End Users (Facebook/Instagram Users)
If you are a Facebook or Instagram user whose data is processed through our services:
✓ RIGHT TO ACCESS – Request information about data we process
✓ RIGHT TO DELETION – Request deletion of your data
✓ RIGHT TO CORRECTION – Request correction of inaccurate data
✓ RIGHT TO OBJECT – Object to processing of your data
✓ RIGHT TO RESTRICT – Request limitation of processing
✓ RIGHT TO PORTABILITY – Request data in portable format (where applicable)
HOW TO EXERCISE YOUR RIGHTS:
Email: service@livexion.com
Include: Your Facebook/Instagram username, User ID (if known), and the business
page you interacted with
Response time: Within 30 days
See our Data Deletion Instructions page for detailed deletion procedures.
YOUR RIGHTS – For Clients (Businesses)
As our client, you have rights regarding your business data:
• Access your business data and integration configurations
• Request corrections to your information
• Export your configuration and settings
• Terminate services and request data deletion
• Receive notification of security incidents
• Access audit logs of our processing activities
COMPLIANCE WITH META PLATFORM POLICIES
We strictly comply with:
✓ Meta Platform Terms of Service
✓ Meta Platform Policies
✓ Meta Developer Policies
✓ Meta Data Use Policies
✓ Meta Business Tools Terms
We continuously monitor and adapt to Meta Platform policy changes to ensure
ongoing compliance.
COMPLIANCE WITH DATA PROTECTION LAWS
We comply with applicable data protection regulations:
• Personal Data Protection Act (PDPA) – Malaysia
• General Data Protection Regulation (GDPR) – EU (where applicable)
• Other applicable local and international data protection laws
THIRD-PARTY SERVICE PROVIDERS
We use carefully selected service providers:
• Cloud hosting infrastructure (AWS/Google Cloud/Azure)
• Database services
• Security and monitoring tools
All service providers:
• Are bound by strict data protection agreements
• Meet our security and compliance standards
• Process data only as instructed by us
• Are subject to our oversight and regular audits
INTERNATIONAL DATA TRANSFERS
If data is transferred internationally:
• We implement appropriate safeguards (Standard Contractual Clauses, etc.)
• We ensure compliance with applicable data transfer regulations
• We protect data according to the highest applicable standards
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect:
• Changes in our services
• Updates to Meta Platform policies
• Changes in data protection laws
• Improvements to our practices
Updated policies will be posted with a new “Last Updated” date. Continued use
constitutes acceptance of the updated policy.
CONTACT US
For privacy inquiries:
Email: service@livexion.com
General Support: service@livexion.com
Address: 6 JALAN INDAH 1/6 TAMAN KLUANG INDAH 86000 KLUANG JOHOR MALAYSIA
Phone: +60 11 1318 7061
Business Registration: No.202503266780 (003780043-P)
DATA DELETION
For detailed instructions on how to request deletion of your data, please see
our Data Deletion Instructions page.
OUR COMMITMENT
Livexion is committed to:
✓ Processing data only for legitimate business purposes
✓ Maintaining high security and privacy standards
✓ Full transparency about our data practices
✓ Respecting the rights of all data subjects
✓ Continuous compliance with Meta Platform and legal requirements
© 2025 LIVEXION TECH PROVIDER. All rights reserved.